Account & Ordering Help
– THIS PAGE IS DESIGNED TO HELP WITH ORDERING & MAINTAINING AN ACCOUNT –
There are two ways to place an order on TeaTrekker.com:
1. You can order as a GUEST without creating an account.
In this case you will need to complete the order form each time you want to order from our website. We recommend ordering this way for your first few orders. You can then set up an account when you are shopping with us regularly.
2. You can order by having a TeaTrekker.com account
Ultimately, we recommend that you establish your own secure TeaTrekker.com account. We currently recommend that you do this after you have placed at least one order as a Guest. You will set up that account when you are in Checkout, and then you can easily access your account to make future purchases, check your order history, auto-fill your address on future orders, and update your credit card information (if you choose to have our credit card processor (authorize.net) encrypt and keep that on file for you). We no longer keep any customer information on site and all of that information is encrypted for your security.
Having an account enables you to retain your credit card’s Payment Information encrypted within the files of our credit card processor: authorize.net, a leading credit card processor for on-line merchants. Every credit card purchase is checked for Address Verification as an integral part of our credit card processing security. Entering the wrong credit card billing address is the #1 reason that a transaction comes up as a ‘Decline‘ from the credit card processor. Having a TeaTrekker.com account will eliminate this annoying possibility because once your credit card information has been entered correctly you will not need to enter it again until the exp date changes or you receive a replacement card, etc.
If you are a customer who has been purchasing tea from Tea Trekker for several years:
If you have not purchased from us since June/July of 2016 then your account was purged in the spring of 2017.
This was for security reasons so that only current customers are in our database.
Do not attempt to use your old (pre-June/July 2016) username and password – the Shopping Cart will not recognize you and will generate an error message and think you are spamming or it may just ‘hang’ (depending on your browser).
Since you are not ordering frequently, we suggest that you now order as a guest, without creating an account – or if you begin to order regularly again you can create a new account during the Checkout process, the same as a new customer.
We have done this for everyone’s financial information security and are confident that you will appreciate this too.
Credit Card Retention:
By default, the Shopping Cart in TeaTrekker.com does not retain your credit card information. However, you can save your credit card information encrypted securely to your account in authorize.net if you choose to do this. This will save you needing to enter your payment information each time you order.
Using A Password:
If you are an established Tea Trekker customer with an active account on this website (see above), you can change your password whenever you want to, by using the ‘Lost Password‘ function to gain access to your account. the ‘Lost Password’ function is also how you change your password when you have forgotten what your password is.
If you have forgotten your password, you can easily change it. Click on the ‘Log In‘ link (located at the upper right hand side of your screen next to the ‘My Cart‘ link). Next click on the ‘Lost your password?‘ link. Enter either your Username or e-mail address (our Shopping Cart recognizes both) and click on the ‘Reset Password‘ button.
Check your e-mail for a message from us with the subject ‘Password Reset for Tea Trekker’. This message will contain a link back to teatrekker.com to reset your password. (If you do not see this message in your inbox, please check your spam folder before contacting us directly for password assistance). The password you create can be a new password or the same as one that you have used before.
Be sure to write down your password for future reference.
Follow the instructions and in minutes you will be in your account.
Confirmations After Placing Your Order:
You will receive several e-mail confirmations after you place an order with Tea Trekker.
First, one from Tea Trekker that confirms that we have received your order
Second, one from Authorize.net or PayPal confirming that your payment has been authorized so that we can then process the final sale for your purchase
Third, when your package is ready to be shipped, you will receive another e-mail from either Tea Trekker or Stamps.com with the USPS tracking information for your package.
These confirmations will all be sent to the email address that you have provided on your account and/or your order.
If you do not receive these e-mails, then please confirm that the e-mail address on your account is correct and check your spam inbox or your spam filter – perhaps your e-mail security settings are set very high – high enough to intercept these messages.
Tea Trekker thanks you for ordering from us, and we know that you will enjoy your tea and teawares.