Account & Order Help

HELP ORDERING & MAINTAINING AN ACCOUNT

There are two ways to place an order:

1.  You can order as a GUEST without creating an account, in which case you will need to complete the order form each time you want to order from our website. The Shopping Cart may recognize your email address and assist you in placing your order by auto-filling a few fields necessary to checkout, but it also may not (depending on the browser that you are using).

2. You can order by having a TeaTrekker.com account

We recommend that you establish your own secure TeaTrekker.com account. We currently recommend that you do this after you have placed at least one order as a Guest. You will set up that account when you are in Checkout, and then you can easily access your account to make future purchases, check your order history, modify the shipping addresses in your Address Book, and update your credit card information (if you choose to have the shopping cart encrypt and keep that for you).

Having an account enables you to retain your credit card’s Payment Information in the Shopping Cart. Every credit card purchase is checked for Address Verification as an integral part of our credit card processing security. Entering the wrong credit card billing address is the #1 reason that a transaction comes up as a ‘Decline‘ from the credit card processor. Having a TeaTrekker.com account will eliminate this annoying possibility!)

Having an account also allows you to access Address Book. Using Address Book enables you to have several addresses in the memory of our Shopping Cart, so that if you regularly ship your packages to several different locations it is easy to select which address you want to use. Also, most of the fields in the shopping cart will be auto-filled when you are placing an order, which is quite convenient.

If you are a customer who has been purchasing tea from Tea Trekker for several years:

If you have not purchased from us since June/July of 2016 then your account was purged last month.

This is for security reasons so that only current customers are in our database.

You can order as a guest, without creating an account – or you can create a new account during the Checkout process, the same as a new customer.

Do not attempt to use your old username and password without creating a new account with those particulars – the Shopping Cart will not recognize you and will generate an error message and think you are spamming or it may just ‘hang’ (depending on your browser).

We have done this for everyone’s financial information security and are confident that you will appreciate this too.

Thank you

Using A Password:

If you are an established Tea Trekker customer with an active account on this website (see above), you can change your password whenever you want to, or use the ‘Lost Password‘ function to gain access to your account when you have forgotten what your password is.

If you have forgotten your password, you can request a new one.  Click on the ‘Log In‘ link (located at the upper right hand side of your screen next to the ‘My Cart‘ link).  Next click on the ‘Lost your password?‘ link.  Enter either your Username or e-mail address (our Shopping Cart recognizes both) and click on the ‘Reset Password‘ button.

Check your e-mail for a message from us with the subject ‘Password Reset for Tea Trekker’. This message will contain a link back to teatrekker.com to reset your password. (If you do not see this message in your inbox, please check your spam folder before contacting us directly for password assistance). The password you create can be a new password or the same password that you had been using before.

Be sure to write down your password for future reference.

Follow the instructions and in minutes you will be in your account.

Credit Card Retention:

By default, the Shopping Cart in TeaTrekker.com does not retain your credit card information. However, you can save your credit card information securely to your account if you choose to do this. This will save you needing to enter your payment information each time you order.

Log-In:

When you are ready to Log-In, after you have entered your username (or email address) and your password, click on the I’m Not a Robot box and you may be asked to complete a CAPTCHA. This security feature is random and should not happen every time! If you are prompted to complete this CAPTCHA, follow the instructions and then click on the Log-In button to finish.

(If you do not click on the I’m Not a Robot box and just keep trying to click on the the Log-in button, the Shopping Cart will lock you out, which is a pain.)