Account & Order Help

HELP ORDERING & MAINTAINING AN ACCOUNT

There are two ways to place an order:

1.  You can order as a GUEST without creating an account, in which case you will need to complete the order form each time you want to order from our website. The Shopping Cart may recognize your email address and assist you in placing your order by auto-filling a few fields necessary to checkout, but it also may not.

2. You can order by having a TeaTrekker.com account

We recommend that you establish your own secure TeaTrekker.com account. You will set up that account for the first time when you are in Checkout, and then you can easily access your account to make future purchases, check your order history, modify the shipping addresses in your Address Book, and update your credit card information (if you choose to have the shopping cart encrypt and keep that for you).

Having an account enables you to use Address Book, so that you can retain your credit card’s Billing Address in the Shopping Cart. Every credit card purchase is checked for Address Verification as an integral part of our credit card processing security. Entering the wrong credit card billing address is the #1 reason that a transaction comes up as a ‘Decline’ from the credit card processor. Having a TeaTrekker.com account will eliminate this annoying possibility!)

Using Address Book also enables you to have several addresses in the memory of our Shopping Cart, so that if you regularly ship your packages to different locations it is easy to select which address you want to use. Also, most of the fields in the shopping cart will be auto-filled when you are placing an order, which is quite convenient.

Using A Password:

If you are an established Tea Trekker customer with an active account on this website, you can change your password whenever you want to, or use the password change function to gain access when you have forgotten what your password is.

This step is easy to do – in our Shopping Cart it is known as ‘Lost Password’.

When you want to Log-In, just enter either your Username or e-mail address (our Shopping Cart recognizes both) and click on the ‘Lost Password’ link.

This will open a new tab that will instruct you on how to choose a new password for your account. Once you are at ‘Lost Password’ the password you create can be a new password or the same password that you had been using before.

Follow the instructions and in minutes you will be in your account.

Credit Card Retention:

By default, the Shopping Cart in TeaTrekker.com does not retain your credit card information. However, you can save your credit card information securely to your account if you choose to do this. This will save you needing to enter your payment information each time you order.

Log-In:

When you are ready to Log-In, after you have entered your username (or email address) and your password, click on the I’m Not a Robot box and you may be asked to complete a CAPTCHA. This security feature is random and should not happen every time! If you are prompted to complete this CAPTCHA, follow the instructions and then click on the Log-In button to finish. (If you do not click on the I’m Not a Robot box and just keep trying to click on the the Log-in button, the Shopping Cart will lock you out, which is a pain.)

For customers who had an account on the most previous TeaTrekker.com website:

When we migrated to our current website in July 2016, we brought over our customers’ basic information: name, address, phone, email, and username, etc. For security reasons we did not migrate order history, credit card information, or your password.

This means that you can use the same username or email that you used before to log-in; however, you will need to use the ‘Lost Password’ function one-time only in order to update your password. Once you do that you will find your basic information in your account, to which you can now add use of the Address Book, and the Shopping Cart will automatically keep your future Order History in your Dashboard in My Account.