Shipping Rates & Information

2017 Holiday Shipping Information:

TeaTrekker.com will be open 24/7 throughout December and New Year’s Weekend. We welcome all orders for both tea and teawares for yourself or for a gift during this period; however, our shipping schedule over New Year’s Weekend will not be as predictably fast as usual due to the fact that Post Offices in the U.S. will be closed on Monday Jan 1, 2018!

All packages ordered prior to 11:30am EST on Dec 30, 2017 have been shipped.

 

How Tea Trekker Ships its Packages to You:

We ship all packages USPS Priority Mail. This is generally a 2-day service starting from the time the package arrives at the Post Office (occasionally a 3rd day is needed for destinations that are either rural/remote or distant from our location in New England).

Allowing 1-2 days for us to pack your tea and process the package, it is generally a good estimate that your package will arrive 5-7 days from the day that you place the order. You will receive an email once your package has been shipped that will contain your package’s tracking information. Your package can be tracked once your package enters the USPS system and is scanned once or twice; so if there is no information about your package on the USPS tracking site right away, check the tracking again after 12-24 hours before assuming anything is wrong!
(please also see #4 & #5 below)

1. Free Shipping:

Tea Trekker offers FREE SHIPPING via USPS Priority Mail on orders that have a value of  $100.00 or more with a ship-to address in the 50 U.S. states.

Free shipping is not available for orders shipped to addresses outside the 50 U.S. states, or for International orders.

2. Address Verification:

Please verify the address(es) that you give to us.

Your Shipping Address is the address to which you would like to have your package sent.

A package that is returned to us due to an insufficient or incorrect address will be re-shipped for an additional shipping charge once we are provided with a correct address by the customer. This shipping charge will apply to any re-shipped package including one that initially qualified for Free Shipping.

A second, additional re-shipping charge will apply if Tea Trekker is charged for the return of an undeliverable package.

A Note About Your Credit Card Billing Address:

Your Billing Name and Address must match the name and address to which your credit card statement is delivered.

If your credit card Billing Address is outside of the U.S. then chances are very good that the formatting for inputting that address into the authorization system will fail. Please use PayPal for these payments.

An incorrect Billing Name or Address will cause your purchase to be denied by your credit card processor.

The Billing Name and Address is often different than the address to which we will be sending your package.

3. General Shipping Information:

We make every effort to keep shipping charges as low as possible.

We sell our tea for fair prices – we do not overcharge for our tea so that we can offer “free shipping” .

4. Shipping Schedule

We ship Monday through Saturday.

We fill orders Tuesday, Wednesday, Thursday, and Friday.
Orders are typically shipped the next business day after we fill the order, except for major holiday weekends and extremely busy times such as Christmas, Mother’s Day, and the period in the spring when the new harvest’s Spring teas arrive (generally April & May).
Please note the abundance of Monday holidays which will interfere with the Post Office’s transport of your packages – please plan accordingly.

Orders received on Sunday & Monday (our busiest times) generally ship on Tuesday or Wednesday.
(This is partially due to the Post Office being closed 25% of the Mondays during the year.)

5. Shipping Methods

A. United States Postal Service (USPS) Priority Mail :

USPS Priority Mail service is inexpensive and offers fast delivery.

Tea Trekker’s shopping cart is linked to the USPS Priority shipping chart.
All packages ship from our store which is located in Massachusetts (zip code 01060).

The rates for USPS Priority Mail will show during checkout .

If you are ordering from a state or US-affiliated location on the following list, your package will also be shipped by
USPS Priority Mail.

Alaska
Hawaii
Puerto Rico
Other Off-Shore US Mailing Addresses and APO, etc
Packages shipped to Puerto Rico and other off-shore US mailing addresses will be charged at a higher rate than the rate for the 50 U.S. states and Free Shipping is not available.

B. USPS  Priority Mail International:

All International orders ship USPS Priority International Mail only.

We ship to the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Liechtenstein
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • San Marino
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom

Remember – the rate for USPS Priority International Mail will show during checkout only after you have entered your package’s ship-to address.

There is no Free Shipping available for international packages.

6. Payment and Confirmation

Ordering from our secure website is both safe and easy and can be accessed 24/7.

For US originated orders we accept these major credit cards: Visa, MasterCard, American Express, Discover, and also payment through PayPal.

For International orders we accept PAYPAL only.

PAYPAL is better able to handle international addresses and money transfer. Once you register with PAYPAL you should have many options available to you for payment.

7. Confirmations After Placing Your Order: 

You will receive several e-mail confirmations after you place an order with Tea Trekker.

First, one from Tea Trekker that confirms that we have received your order

Second, one from Authorize.net or PayPal confirming that your payment has been authorized so that we can then process the final sale for your purchase

Third, when your package is ready to be shipped, you will receive another e-mail from either Tea Trekker or Stamps.com with the USPS tracking information for your package.

These confirmations will all be sent to the email address that you have provided on your account and/or your order.

If you do not receive these e-mails, then please confirm that the e-mail address on your account is correct and check your spam inbox or your spam filter – perhaps your e-mail security settings are set very high – high enough to intercept these messages.

Tea Trekker thanks you for ordering tea from us, and we know that you will enjoy your tea and teawares.